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Welcome to the Chene Royal website (the "Site").

DEFINITIONS

The terms "you," "your," and "yours" refer to the customer/purchaser using the Site.

The terms "Chene Royal," "we," "us," and "our" refer to Chene Royal, Inc., its affiliates, subsidiaries, agents, contractors, employees, directors, shareholders, stakeholders.

ACCEPTANCE OF TERMS AND CONDITIONS

We reserve the right to revise these Terms and Conditions from time to time as we see fit without notice. If you violate the Terms and Conditions you will have your access canceled and you may be permanently banned from using the Site. By using the Site, you agree to the current Terms and Conditions and certify that you have actually read and understood them. If you do not agree to abide by these Terms and Conditions, please do not enter the Site.

PRIVACY

We collect your personal information. WE WILL NEVER SELL, LOAN, RENT, TRADE OR GIVE AWAY YOUR PERSONAL INFORMATION TO ANY THIRD PARTY, except when required by law. Unless you opt out, we may use your e-mail address and shipping address to communicate certain promotional materials. The collection of personal and financial information is done over the Secure Socket Layer protocol (SSL). Chene Royal does not store your credit card information.

For purposes of collecting statistics about the usage of the Webstie, we also may collect and record your IP address and information stored in cookies.

For further information, please review our Privacy Policy.

INTELLECTUAL PROPERTY

The Site contains information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. The entire Content of the Site covered under the U.S. copyright laws (17 U.S.C. Section 201.), and we own a copyright in the selection, coordination, arrangement, and enhancement of the Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. You may not make copies of any Content, remove or edit any copyright notices, trademark legends, or other proprietary rights notices, ownership statements or emblems. You may not upload, post, reproduce, or distribute the Content, or any part thereof, in any way without obtaining written permission of Chene Royal. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Site or any information displayed on the Site, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms and Conditions; or (b) with our prior written permission or the prior written permission from such third party that may own the trademark or copyright of information displayed on the Site.

INTELLECTUAL PROPERTY INFRINGEMENT

Chene Royal relies on third parties to supply certain content of the Site. If you believe that your rights under United States or international copyright laws are infringed by any Content posted on or transmitted through the Site, or by the items advertised on the Site, please contact us promptly so that we may investigate the alleged infringement and, if appropriate, block or remove the infringing content and/or advertisements.

If you contact us with the allegation of intellectual property infringement, please provide the following information:

  • electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property;
  • description of the intellectual property that you believe has been infringed;
  • description of where the material that you claim is infringing is located or identified on the Site;
  • your name, address, telephone number, and e-mail address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and
  • a statement by you, made under penalty of perjury, that the information submitted to us is accurate and that you are the owner of the intellectual property or are authorized to act on behalf of the owner of that intellectual property.

The above information should be provided to Chene Royal's legal department that can be reached as follows:

By e-mail: legal@cheneroyal.com

TRADEMARKS

Chene Royal and other marks displayed on the Site are trademarks or service marks of Chene Royal, Inc., in the United States and other countries. Our graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Chene Royal, Inc. Chene Royal's trademarks and trade dress may not be used in connection with any product or service that is not authorized by Chene Royal in writing. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent.

SITE ACCESS

You may not download (other than page caching) or modify the content of the Site or any portion of the content, without our express written consent. This includes: a prohibition on any resale or commercial use of the Site or its content; any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other Chene Royal's proprietary information (including images, text, page layout, or form) without our express written consent.

YOUR ACCOUNT

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

EXPORT

The U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations-including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any Content derived from Chene Royal to a foreign national or a foreign destination in violation of such laws.

INTERNATIONAL ORDERS

Based on manufacturer restrictions, Chene Royal reserves the right not to ship certain products outside the U.S. For products shipped outside the U.S., manufacturer warranties may not be valid and manufacturer service options may not be available.

Furthermore, the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. Electric equipment may not conform to destination country voltage and other electrical standards.

The responsibility for assuring that the product can be lawfully imported to the destination country and for clearing destination country customs is solely that of the customer.

SHIPPING

You are responsible for shipping costs. From time to time, Chene Royal has a promotion involving reduced or free shipping. In the U.S. we ship to residence addresses and business addresses. We do not ship to P.O. boxes, hotels, motels, and resorts. For international orders, we ship to residence addresses only.

SALES TAX

Chene Royal collects sales tax when shipping to Florida or New York. Customers are responsible to comply with any state taxes and laws. If you need more information on the tax rules and regulations in your state, please contact your local state tax division.

PAYMENT METHOD

We accept the following methods of payment: Credit cards: Use your American Express, Visa, MasterCard, or Discover card. PayPal: USA, UK, and Canada only. Shipping address must be a PayPal confirmed address.

GIFT CERTIFICATES

Gift certificates must be redeemed through the Web site toward the purchase of products listed in the Chene Royal online catalog. A gift certificate is valid for a limited time only and expires on the date specified in the certificate. Gift certificates are not redeemable for cash and cannot be returned for a cash refund. If a gift certificate is used to purchase one or more products with the total price lower than the value of the gift certificate, the unused balance will be placed in the recipient's gift certificate account and will not transferable. If a gift certificate is used to purchase one or more products with the total price higher than the value of the gift certificate, the balance due on an order must be paid by one of the acceptable payment methods. Users of fraudulently obtained gift certificates will have their accounts closed. Chene Royal is not responsible for lost or stolen gift certificates. Gift certificates may not be redeemed for international orders.

RISK OF LOSS

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

LINKS

We are not responsible for the substance of any content linked to or from cheneroyal.com or any bulletin board associated with Chene Royal. These links are provided for your convenience only and you access them at your own risk. Any other website accessed from the Site are independent from Chene Royal, and Chene Royal has no control over the content of the other website. In addition, a link to any other web site does not imply that Chene Royal endorses or accepts any responsibility for the content or use of such other website. In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Chene Royal of that third party or of any product or service provided by a third party.

HYGIENE AND USE OF MERCHANDIZE

For your safety and well being we strongly recommend and urge you to sterilize all items of personal hygiene before and after each use and to use all treatments according to their individual descriptions, instructions and/or specifications. If you experience any discomfort or injury please seek immediate assistance from your hygiene professional or a physician. Please use all items of personal hygiene and treatments responsibly and with caution.

The customer is solely responsible for proper and lawful use of the merchandize sold as prescribed by the laws and regulations of customer's locale. Chene Royal is responsible and will not be held liable for any discomfort, injuries or damages resulting from any use of the sold merchandize.

Please note: states and countries have individual laws regulating the use of various instruments and treatments. It is the responsibility of the customer to be aware and follow these laws. Chene Royal, Inc. will not be held responsible for customer's failure to comply with local laws.

For more details please review our Disclaimer and Limitations of Liability.

SALE AND POSSESSION OF KNIFES AND OTHER DANGEROUS INSTRUMENTS

Municipalities, states, and countries have individual laws regulating sale and possession of knifes and other dangerous instruments. It is the responsibility of customer to be aware and follow these laws. Chene Royal, Inc. will not be held liable for customer's failure to comply with the local laws and regulations.

CHENE ROYAL WILL NOT SHIP FOLDING KNIFES WITH A BLADE OF 4 INCHES OR LONGER TO NEW YORK, NY.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

The Site is provided on an "AS IS," "as available" basis. Neither Chene Royal. warrant that use of the Site will be uninterrupted or error-free. Chene Royal does not warrant the accuracy, integrity, or completeness of the Content provided on the Site. Further, Chene Royal makes no representation that the content provided on the Site is applicable or appropriate for use in locations outside of the United States. Chene Royal, Inc. specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY CHENE ROYAL SHALL CREATE A WARRANTY. YOU EXPRESSLY AGREE THAT THE USE OF THE SITE IS AT YOUR SOLE RISK. UNDER NO CIRCUMSTANCES SHALL CHENE ROYAL, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THE SITE, INCLUDING BUT NOT LIMITED TO RELIANCE BY A USER ON ANY INFORMATION OBTAINED AT THE SITE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR E-MAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM FORCE MAJOR EVENTS, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO CHENE ROYAL RECORDS, PROGRAMS OR SERVICES. The foregoing limitation of liability shall apply whether in an action for a breach of contract, negligence, or other tort action, even if an authorized representative of Chene Royal has been advised of or should have known of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the Site. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). Although we take steps to ensure the accuracy and completeness of product and third-party services that are posted on the Site, please refer to the manufacturer or Associates for details.

ONLINE CONDUCT

You agree to use Chene Royal only for lawful purposes. You are prohibited from posting on or transmitting through Chene Royal any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. If we are notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content provided by you (e.g., through a chat or online review), Chene Royal may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such Content from the Site. We may disclose any Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate Chene Royal; or (iii) to protect the rights or property of Chene Royal, Inc., and you. We reserve the right to prohibit conduct, communication, or Content that it deems in its sole discretion to be unlawful or harmful to you, Chene Royal, Inc, the communities that make up Chene Royal, Inc., or any rights of Chene Royal, Inc. or any third party. Notwithstanding the foregoing, Chene Royal, Inc can ensure prompt removal of questionable Content after online posting. Accordingly, Chene Royal assumes any liability for any action or inaction with respect to conduct, communication, or Content on the Site.

TERMINATION OF USAGE

We may terminate your access or suspend your right to access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another person or Chene Royal.

USAGE BY CHILDREN UNDER 18

We cannot prohibit minors from visiting the Site. We must rely on parents, guardians and those responsible for supervising children under 18 to decide which materials are appropriate for such children to view and/or purchase. We require that all purchases be made either (i) by individuals 18 years of age or older, or (ii) give verifiable permission for such minors to purchase items on the Site and for the collection by us of certain information in accordance with the terms of our privacy policy. EACH TIME YOU PURCHASE A PRODUCT AT Chene Royal, Inc. , YOU ARE REPRESENTING TO Chene Royal, Inc. THAT YOU ARE EITHER AN INDIVIDUAL 18 YEARS OF AGE OR OLDER, AND FOR THE COLLECTION BY US OF CERTAIN INFORMATION IN ACCORDANCE WITH THE TERMS OF OUR PRIVACY POLICY.

APPLICABLE LAW

By visiting the Site, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Chene Royal, Inc.

DISPUTES

Any dispute relating in any way to your visit to the Site or to products you purchase through the Site shall be submitted to confidential arbitration in New York, New York, except that, to the extent you have in any manner violated or threatened to violate Chene Royal, Inc.'s intellectual property rights, Chene Royal, Inc. may seek injunctive or other appropriate relief in any state or federal court in the State of New York, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this Agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

RETURNS AND EXCHANGES

If for any reason you are not completely satisfied with our products or services, you can return it to us for refund within the following conditions. Your return must be in the same condition and packaging as you received it and the order must be returned within 30 days since the day invoice date, unless a promotional return policy is in effect. We will refund the amount of your purchase, minus the amount actually paid for shipping. If your purchase received the promotional free shipping in case of a return the cost of actual shipping will be withheld from the returned amount. You are responsible for any shipping, handling, and gift wrapping charges you might incur.

All returned items must be in the original condition and in original packaging, with all tags intact. Used items will be sent back at the customer's expense.

Please note that items showing signs of wear or damaged in any way, other than manufacturing defects, cannot be accepted for return. Returns require a Chene Royal Return Authorization code, which may be obtained over the phone or through e-mail. Returns without the Chene Royal Return Authorization code or improperly returns will not be accepted.

The following items cannot be returned or exchanged:

  • Treatments (packaged individually or in a kit), which among others include creams, powders, lotions, soaps, wipes, scrubs, oils, nail polishes & lacquers, nail polish removers, cleaners, moisturizers, balsams, deodorants, baths, sprays, masks, balms shaving creams, shaving soaps etc.
  • Shaving brushes, straight razors, and blades (packaged individually or in a kit)
  • Clearance items
  • Damages or altered items.

For instructions and details please read our 30-Day Returns Policy.

SITE POLICIES, MODIFICATION AND SEVERABILITY

Please review our other policies, such as our Privacy and Security Policy, posted on the Site. These policies also govern your visit to the Site. We reserve the right to make changes to the Site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Chene Royal, Inc.

If you have questions or concerns regarding this statement, you should first contact our legal department by email at legal@cheneroyal.com.


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