My Account       Login      
Help 877-324-9494 or Live Chat
 


Please note: Chene Royal is based in the United States. All prices listed on the site are in the U.S. Dollars.

SHIPPING POLICIES

Chene Royal ships with UPS and U.S. Postal Service. Shipping fees are based on the method of shipping, weight, value, and destination. Orders may be shipped in multiple parcels. The following rules apply for international shipments We ship to your home address only. We do not ship to your place of business, hotels, motels, resorts, or P.O. Boxes. A signature is required for all UPS shipments upon receipt. U.S. Postal Service shipments cannot be tracked and typically are slower than UPS.

We do not ship to the following countries:

Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Armenia, Azerbaijan, Bangladesh, Barbados, Belarus, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Georgia, Ghana, Guinea-Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Liberia, Libya, Mali, Mauritania, Morocco, Moldova, Niger, Nigeria, North Korea, OFAC Restricted Countries, Oman, Pakistan, Papua/NewGuinea, Paraguay, Qatar, Russian Federation (includes Russia), Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Tajikistan, Tanzania, Togo, Tunisia, Turkmenistan, Uganda, Ukraine, Uzbekistan, Venezuela, Yemen, Zaire, Zimbabwe

However you can place an order to be shipped to your pre-setup mail forwarding account with a third-party vendor in U.S., such as US Global Mail or MYUS .

INTERNATIONAL PAYMENTS

Credit Cards:

We accept MasterCard, Visa, American Express, and Discover. The billing address on order must match the billing address associated with the customer's credit card.

Wire Transfers:

For orders to be paid via wire transfer, our bank information is as follows:

      SWIFT Code:
      Account Number:
      ABA Routing Number:
      Bank Name:

For wire transfers, additional bank fees that may apply are the sole responsibility of the customer. When making the transfer, the Chene Royal Order number must be transmitted to us with the wire transfer for us to correctly apply the transferred funds.

Order must be paid, and receipt of funds validated within 5 business days.

PayPal:

U.S.A, UK, and Canada only. Shipping address must be a PayPal confirmed address. To find out more about PayPal

CUSTOMS

  • International orders may be subject to local import duties and taxes. Chene Royal is not responsible for, nor can offer any specific advice regarding, any customs-related fees that you may incur. For specific information, please consult with your local government import office.
  • If you return a product to us, you will be the exporter from your country and will be responsible for the associated customs-related fee.
  • Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.

VERIFICATION POLICY

Chene Royal may verify your payment information. For your protection, you may be asked to verify that you are the credit card owner. Specifically, you may be asked to provide a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.

Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.

Chene Royal reserves the right to refuse an order if the address or credit card is not verifiable.

PRODUCTS

Based on manufacturer restrictions, Chene Royal reserves the right not to ship certain products outside the U.S. For those products that are shipped outside the U.S., the product manuals, instructions, and safety warnings may not be in the language of the destination country. Manufacturer warranties may not be valid. Manufacturer service options may not be available.

Furthermore, the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. Electric equipment may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).

The responsibility for assuring that the product can be lawfully imported to the destination country is solely that of the customer.

For more information, please review our Terms and Conditions.


© 2009-2012. Chêne Royal.   Shipping   30-Day Returns   Ordering   International   Privacy & Security   Terms and Conditions   Contacts