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Welcome to the Chene Royal website (the "Site").

Chene Royal Inc. is confident that the products on our Website is of the highest quality. But if for any reason you are not completely satisfied with any of the products, you can return it for a refund. The following terms and conditions apply:

  • All returned items must be in the original condition and in original packaging, with all tags intact. Used items will be sent back at the customer's expense.
  • All returned items must be received by Chene Royal Inc. within 30 days of the date of the invoice.
  • Shipping and/or gift-wrap charges are non-refundable. In case of an exchange regular shipping charges will apply. If your original purchase received the promotional free shipping, the actual shipping charges will be subtracted from the refunded amount.

Items not eligible for return or exchange:

  • Treatments (packaged individually or in a kit), which among others include creams, powders, lotions, soaps, wipes, scrubs, oils, nail polishes & lacquers, nail polish removers, cleaners, moisturizers, balsams, deodorants, baths, sprays, masks, balms shaving creams, shaving soaps etc.
  • Shaving brushes, straight razors, and blades (packaged individually or in a kit)
  • Clearance items
  • Damages or altered items.

CHRISTMAS-TIME RETURN EXTENSION

Items purchased on or after October 1 may be returned as late as January 15 of the next year or within a 30-day period, whichever is longer.

IMPORTANT NOTES AND RESTRICTIONS

As a safeguard against potential abuse, Chene Royal reserves the right to deny a refund to anyone who has made what Chene Royal determine to be excessive returns.

IF YOU ARE MISSING AN ITEM

If upon receipt of your package you find that any item is missing or damaged, there is no reason to return the order. Please contact us immediately. Depending on your instructions we will ship you a replacement item covering the shipping costs or refund the price of the missing item.

RETURN INSTRUCTIONS

  • Contact us at 877-324-9494 (M - F 10AM to 5PM EST) to obtain a Return Authorization Number. Write that number on your shipping label (the upper left corner of the back of your invoice/receipt/packing slip);
  • On your invoice/receipt/packing slip circle the item(s) you are returning;
  • On the back side of your invoice/receipt/packaging slip, briefly state the reason for your return.
  • Place all items you are returning, with their original packaging and include the original invoice/receipt/packaging slip in the box.
  • We recommend that you insure your package. Chene Royal will not be responsible for loss or damage of return shipments.
  • Ship your merchandise to:
    • ATTN: Returns/Exchanges
    • Chene Royal, Inc.
    • 50 Leanni Way
    • Unit E1
    • Palm Coast, FL 32137

Upon receiving your return, our Quality Assurance department will approve the condition of the item(s). Once the approval is granted, your refund or exchange will be processed within a few days.

Please note that items showing signs of wear or damaged in any way, other than manufacturing defects, will not for return. Returns without the Chene Royal Return Authorization Code as well as improperly-packaged returns will not be accepted.

If you have any questions about our return procedure, please don't hesitate to contact us via:

For more information, please review our Terms and Conditions.


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